Current status: We are deeply sorry for the disruption this incident has caused you and your business. We know the trust you place in our services and take that responsibility extremely seriously.
We are seeing broad recovery and stability across our services. This was a technical issue not related to cyber or AI / agents.
The incident was introduced by an issue during an earlier network capacity upgrade that surfaced following a recent network change. We have addressed the underlying issue and continue to restore service to remaining customers and regions.
Given the scale of demand, we restored services gradually, validating stability at each stage. While this took longer, it helped ensure a stable restoration. We will provide a full post-incident report once our review is complete.
Posted Nov 13, 2026 - 19:35 UTC
Monitoring
Current status from Microsoft: We remain focused on addressing residual impact and ensuring reliable service restoration. We continue to assess recovery across various connection methods and are closely monitoring service health to verify sustained stability.
At this time, we have no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation, and we will share a full Post-Incident Report with root cause and defense-in-depth actions after mitigation is complete.
We are seeing full services returned in our environment at this time, please note we will not close this incident until it has been confirmed resolved.
Posted Nov 13, 2026 - 17:39 UTC
Update
We are continuing to investigate this issue.
Posted Nov 13, 2026 - 13:26 UTC
Update
Update: 11/13/2026
"Current Status: We're seeing continued recovery progress across affected regions, with broader improvements now observed in North America and sustained improvements across much of Europe. We're also seeing encouraging recovery signals in Asia Pacific, although some users may continue to experience intermittent access issues or delayed email delivery as mitigation progresses across the remaining affected infrastructure."
What do this mean? - Email will start working and may go in and out until it is caught up from yesterday. Please note emails may be delayed.
Posted Nov 13, 2026 - 13:17 UTC
Update
We are continuing to investigate this issue.
Posted Nov 13, 2026 - 13:17 UTC
Update
We continue to monitor the Microsoft 365 service disruption affecting some users. Microsoft is working to restore normal service, and our IT team is monitoring the situation.
We will provide additional updates as more information becomes available.
Thank you for your patience.
Posted Nov 13, 2026 - 11:06 UTC
Investigating
Microsoft is currently experiencing service disruptions affecting Microsoft 365. Users may experience intermittent connectivity issues, difficulty accessing email, or problems using other Microsoft 365 applications.
Microsoft is aware of the issue and is working to restore normal service. Our IT team is monitoring the situation and will provide updates as more information becomes available.